Viva Tia Wig | NYC Costume Wig | Cosplay Wig Shop

FAQ – Frequently Asked Questions

1. When will my order ship?

Most orders are processed and shipped within 1–3 business days.

2. How long does delivery take?

Standard U.S. delivery typically takes 5–12 business days. International delivery times may vary depending on the destination.

3. How can I track my order?

Once your order has shipped, you’ll receive a tracking number by email so you can follow your package.

4. Can I change or cancel my order?

Orders can only be changed or canceled before they are shipped. Please contact us as soon as possible if you need assistance.

5. What payment methods do you accept?

We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, and other secure payment options available at checkout.

6. What if my order arrives damaged?

Please contact us within 48 hours and include a clear photo of the damaged item. We’ll review the issue and arrange a replacement or refund where applicable.

7. What if my package is lost?

If your tracking shows the package as delivered but you haven’t received it, please contact us. We’ll help investigate the delivery with the carrier.

8. Do you ship internationally?

Yes! We ship to most countries worldwide. Delivery times and shipping availability may vary depending on your destination.