Shipping policy

Last Updated: July 5, 2026

At ●Hug™, we are committed to providing fast, reliable, and hassle-free delivery to customers around the world. We proudly offer FREE Worldwide Shipping on all eligible orders with no minimum purchase required.

Please read the following Shipping Policy carefully before placing your order.

Free Worldwide Shipping

We are pleased to offer FREE standard shipping worldwide on all eligible orders placed through dothug.com.

There are no hidden shipping charges added during checkout unless otherwise stated for special products or promotional offers.

Order Processing Time

Orders are typically processed within:

1–2 Business Days

Processing includes:

  • Order verification

  • Quality inspection

  • Packaging

  • Preparing your shipment for carrier pickup

Orders are processed Monday through Friday, excluding weekends and public holidays.

Orders placed after business hours, on weekends, or during holidays will be processed on the next available business day.

During high-demand periods, product launches, promotional events, or holidays, processing times may be slightly extended.

Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is:

4–8 Business Days

Please note that delivery times are estimates only and may vary depending on:

  • Destination country

  • Customs clearance

  • Local postal services

  • Weather conditions

  • Carrier delays

  • Public holidays

  • High shipping volumes

While we strive to meet estimated delivery times, they cannot be guaranteed.

Shipping Destinations

We currently ship to most countries worldwide.

In rare situations, we may be unable to ship to certain countries or regions due to:

  • Local regulations

  • Shipping carrier limitations

  • International sanctions

  • Security concerns

  • Customs restrictions

If we cannot fulfill your order, we will notify you promptly and issue a full refund if payment has already been received.

Multiple Fulfillment Centers

To provide faster delivery, lower shipping times, and improved inventory availability, orders may be shipped from one of our multiple global fulfillment centers.

As a result:

  • Products ordered together may arrive separately.

  • Multiple tracking numbers may be issued.

  • Packages may be delivered on different dates.

This is a normal part of our fulfillment process and does not result in additional shipping charges.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after your package has been handed over to the shipping carrier.

If you have not received tracking information within a reasonable period after your shipment confirmation, please contact us at:

Email: info@dothug.com

Shipping Carriers

Depending on your destination, shipments may be delivered by one or more trusted international and local carriers.

Carrier selection is based on:

  • Destination

  • Delivery speed

  • Carrier performance

  • Logistics availability

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other government-imposed fees may apply depending on your country's regulations.

These charges, if applicable, are the responsibility of the customer unless otherwise required by applicable law.

We are not responsible for delays caused by customs inspections or customs processing.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If incorrect or incomplete information is provided, shipping delays or additional carrier fees may occur.

If your order has not yet shipped, please contact us immediately to request an address correction.

Once an order has been shipped, we cannot guarantee that shipping information can be modified.

Lost Packages

If your tracking information indicates that your package has been lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue.

If the shipment is confirmed lost, we will, at our discretion:

  • Send a replacement product, or

  • Issue a full refund.

Delayed Deliveries

Although most orders arrive within the estimated delivery window, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Customs inspections

  • Airline transportation delays

  • High seasonal shipping volumes

  • Public holidays

  • Natural disasters

  • Carrier operational issues

We appreciate your patience and understanding in these situations.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of receiving your package.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photographs of the damaged product

  • Photographs of the shipping box and packaging

  • A brief description of the issue

After reviewing your claim, we will determine the appropriate resolution, which may include a replacement or refund.

Failed Delivery Attempts

If delivery cannot be completed because:

  • The shipping address is incorrect,

  • The recipient is unavailable,

  • The package is refused,

  • The package remains unclaimed,

the shipping carrier may return the package to us.

If this occurs, additional shipping charges may apply before the order can be reshipped.

Order Changes & Cancellation

If you need to modify or cancel your order, please contact us as soon as possible after placing it.

Once an order has entered processing or has been shipped, we may not be able to cancel or modify it.

Shipping Restrictions

Certain products may not be available for shipment to specific countries due to local laws or shipping regulations.

We reserve the right to refuse shipments where prohibited by applicable law.

Contact Us

If you have any questions regarding shipping or delivery, our customer support team is happy to assist.

●Hug™

Website: dothug.com

Email: info@dothug.com

Customer Support: Monday–Friday, 9:00 AM–5:00 PM (excluding holidays)

Thank you for choosing ●Hug™.

We are committed to delivering your order safely, efficiently, and with the high level of service you expect. Your satisfaction is our priority, and we appreciate your trust in our brand.