Terms of service

Last Updated: July 5, 2026

Welcome to ●Hug™. These Terms of Service ("Terms") govern your access to and use of our website, dothug.com, and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Eligibility

By using this website, you represent that:

  • You are at least 18 years of age or have the consent of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement.

  • All information you provide is accurate and complete.

2. Products

●Hug™ specializes in premium inflatable products, including inflatable sofas and other inflatable furniture and accessories.

We continually improve our products and reserve the right to:

  • Modify product specifications

  • Update colors or materials

  • Discontinue products

  • Change prices without prior notice

Product images are intended to represent the products as accurately as possible. Actual colors and appearance may vary depending on your screen settings.

3. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

We reserve the right to:

  • Cancel orders

  • Refuse service

  • Limit quantities

  • Verify payment information

  • Decline suspicious or fraudulent orders

If an order is canceled after payment has been received, a full refund will be issued.

4. Pricing

All prices displayed on our website are shown in the applicable currency at checkout.

Prices may change without notice.

Although we strive for accuracy, pricing errors may occur. If an incorrect price is displayed, we reserve the right to cancel the order and issue a full refund.

5. Payment

We accept secure payments through Shopify's supported payment methods.

Accepted payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal (where available)

Payment must be successfully authorized before an order is processed.

6. Shipping

We proudly offer:

Free Worldwide Shipping

Orders are generally processed within 1–2 business days.

Estimated delivery is 4–8 business days, although delivery times may vary depending on destination, customs processing, weather conditions, holidays, and carrier delays.

Shipping estimates are not guaranteed.

7. Returns

We offer a 90-Day Free Return Policy.

Eligible products may be returned within 90 days of delivery in accordance with our Return & Refund Policy.

Return shipping is covered by ●Hug™ for eligible returns.

8. Refunds

Approved refunds are generally issued to the original payment method.

Customers may also choose store credit where available.

Refund processing times depend on your payment provider.

9. Warranty

Many products sold by ●Hug™ include a One-Year Limited Warranty covering manufacturing defects under normal residential use.

The warranty does not cover:

  • Misuse

  • Improper storage

  • Normal wear and tear

  • Accidental damage

  • Punctures caused by sharp objects

  • Damage resulting from unauthorized repairs or modifications

  • Commercial use unless specifically stated

Complete warranty details are available in our Warranty Policy.

10. Product Safety

Inflatable products should always be used responsibly.

Customers agree to:

  • Follow all included instructions.

  • Use products only on appropriate surfaces.

  • Keep products away from sharp objects.

  • Avoid exposure to excessive heat or open flames.

  • Properly supervise children when products are in use.

  • Do not exceed the recommended weight limits.

Failure to follow safety instructions may result in product damage or personal injury.

11. Intellectual Property

All content on this website is the property of ●Hug™ or its licensors, including:

  • Logos

  • Branding

  • Product names

  • Images

  • Videos

  • Graphics

  • Product descriptions

  • Website design

  • Text

  • Icons

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

12. Prohibited Uses

You agree not to:

  • Violate any applicable law.

  • Commit fraud.

  • Submit false information.

  • Interfere with website security.

  • Attempt unauthorized access.

  • Upload viruses or malicious code.

  • Copy or scrape website content.

  • Resell products without authorization.

  • Use the website for unlawful purposes.

13. User Content

If you submit reviews, photos, testimonials, or other content, you grant ●Hug™ a worldwide, non-exclusive, royalty-free license to use, reproduce, publish, and display such content for business and marketing purposes.

You represent that you own or have permission to submit such content.

14. Limitation of Liability

To the fullest extent permitted by law, ●Hug™ shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of our website

  • Purchase of products

  • Product delays

  • Website interruptions

  • Loss of profits

  • Loss of data

  • Third-party services

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

15. Disclaimer of Warranties

Except as expressly provided in our Warranty Policy or required by law, products and services are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The website will always be uninterrupted.

  • Errors will never occur.

  • The website will always be free from viruses or other harmful components.

16. Force Majeure

We are not responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Pandemics

  • Government actions

  • Customs delays

  • Transportation interruptions

  • Internet outages

  • Labor disputes

  • Acts of war

17. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in that policy.

18. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website after updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United States, without regard to conflict of law principles.

Where required, disputes shall be resolved in a court of competent jurisdiction.

20. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

●Hug™

Website: dothug.com

Email: info@dothug.com

Customer Support: Monday–Friday, 9:00 AM–5:00 PM (excluding holidays)

Thank you for choosing ●Hug™. We appreciate your trust and are committed to providing high-quality products and exceptional customer service.