Privacy policy

Last Updated: July 5, 2026

Welcome to ●Hug™ ("●Hug™," "we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, dothug.com, purchase our products, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order or contact us, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number (if voluntarily provided)

  • Payment information (processed securely through third-party payment providers)

  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

  • Referral source

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver purchased products

  • Provide customer support

  • Send shipping confirmations and order updates

  • Respond to inquiries

  • Improve our products and website

  • Detect fraudulent or unauthorized transactions

  • Comply with legal obligations

  • Personalize your shopping experience

  • Send promotional emails if you have chosen to receive them

3. Payment Processing

We do not store your complete payment information.

Payments are securely processed by trusted third-party payment providers used through Shopify. Those providers handle your payment information in accordance with their own privacy and security practices.

4. Shopify

Our store is hosted on Shopify.

Shopify provides the eCommerce platform that allows us to sell our products and services. Your data may be stored through Shopify's secure systems, databases, and applications protected by industry-standard security measures.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your shopping cart

  • Save your preferences

  • Improve website functionality

  • Analyze website traffic

  • Measure marketing effectiveness

  • Provide personalized shopping experiences

You can modify your browser settings to disable cookies; however, some website features may not function properly.

6. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send:

  • Product announcements

  • Promotions

  • Discounts

  • New arrivals

  • Special offers

You may unsubscribe at any time using the unsubscribe link included in our emails.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary, including:

  • Shipping carriers

  • Payment processors

  • Shopify

  • Fraud prevention services

  • Analytics providers

  • Marketing service providers

  • Government authorities when legally required

Each provider is expected to protect your information appropriately.

8. International Customers

We offer worldwide shipping.

By purchasing from our website, you understand that your information may be processed in countries other than your own. We take reasonable measures to protect your personal information regardless of where it is processed.

9. Data Retention

We retain your personal information only as long as necessary to:

  • Complete your transactions

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

After that period, information may be securely deleted or anonymized.

10. Your Privacy Rights

Depending on where you live, you may have rights including:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Request a copy of your information

  • Object to certain processing activities

  • Withdraw consent where applicable

To exercise your rights, contact us at:

Email: info@dothug.com

11. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

You may request access to certain personal information we maintain about you, request correction or deletion of eligible information, and exercise other rights available under applicable law.

We will not discriminate against you for exercising your applicable privacy rights.

12. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have unintentionally collected such information, we will take reasonable steps to delete it promptly.

Parents or guardians who believe a child has submitted personal information may contact us using the email below.

13. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards to help protect your personal information.

While we strive to use appropriate security measures, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

The updated version becomes effective immediately upon posting on this page. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

●Hug™

Website: dothug.com

Email: info@dothug.com

Customer Support: Monday–Friday, 9:00 AM–5:00 PM (excluding holidays)

Thank you for choosing ●Hug™. We appreciate your trust and are committed to protecting your privacy while providing a safe and enjoyable shopping experience.